Delivery
All shipping is tracked, with an approximate local delivery time of 2-3 business days. Shipping may take longer during sale periods due to order volumes. Tracking information will be available upon dispatch of your order. You will receive your tracking number via the email you placed your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email.
International orders may incur import duties and taxes, these are payable by the customer. Please contact your local customs office for more information, to see if this is applicable to your destination. Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.
Please note that all shipping methods as listed above are an estimated time of delivery* and we are not responsible for any delays experienced by the couriers when delivering your parcel. The shipping aspect of your order is a seperate service from Intus and we reserve the right to not issue a refund on orders if packages are experiencing delays.
We are not liable for any losses incurred during any natural disasters (inclusive of, but not limited to floods, fires, tornados), terrorist attacks or threats of terrorism, customs service strikes/postal service strikes, civil conflict, riots, invasions or occupancy, extreme weather conditions, or failure of telecommunication networks.
Shipping Protection offers you peace of mind by safeguarding your orders against damage or loss during transit. When you opt for Shipping Protection at checkout, your purchases are covered, and we take responsibility for ensuring they reach you in the best condition. In the unfortunate event that your order is damaged or lost during shipping, we will promptly replace the items or provide a full refund, including shipping costs.
In the event that Shipping Protection is not purchased, we will still endeavour to go through our carriers (AusPost + DHL) to resolve any issues, however Intus will not be liable for any losses made by the carrier.
Shipping Protection offers you peace of mind by safeguarding your orders against damage or loss during transit. When you opt for Shipping Protection at checkout, your purchases are covered, and we take responsibility for ensuring they reach you in the best condition. In the unfortunate event that your order is damaged or lost during shipping, we will promptly replace the items or provide a full refund, including shipping costs.
In the event that Shipping Protection is not purchased, we will still endeavour to go through our carriers (AusPost + DHL) to resolve any issues, however Intus will not be liable for any losses made by the carrier.